Frequently Asked Questions
Collectionair.com has a team of professionals with more than twenty years of experience in the world of art and auctions.
After decades in the industry we continue to be part of this wonderful world, learning, showing and enjoying the legacy and genius of our artists, friends and clients.
One of the functions of the gallery is to launch and consolidate the careers of emerging and mid-career artists in the European and international art market.
We are passionate about creation, we value and support the talent, risk and uniqueness of new and established artists, defending the individual value of each one and avoiding closed programs or unidirectional lines of thought.
We believe in the value of diversity and the richness of multiple languages and seek to identify unique worlds in which to reflect and grow.
With these initiatives, art becomes a broader and more accessible sphere and opens up a range of creative possibilities that are in constant dialogue with the present and future of CollectionAir.
Our goal is to make buying and bidding as easy, accessible and fun as possible.
Registration implies submission and acceptance of the conditions and rules established.
The buyer must register, using his/her name and address or any other information requested by Collectionair.com. In case of any modification of the same, the buyer agrees to communicate the new correct data. In case of intentional error or falsity in the registration data, or non-compliance with any of the established conditions, Collectionair.com may cancel the buyer’s account without prior notice and without the right to any compensation.
If you wish to unsubscribe, you must send an email requesting to be removed from our files. Payment will be made through the following systems:
Bank transfer Credit/debit card Mastercard/VISA Paypal Deposit in our account
In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce. You may access the personal data you provide by filling out the electronic registration form, your rights of access, rectification, cancellation and opposition to the processing of personal data that in no case will be transferred. By registering you authorize us to process your data for the provision of services, being able to send you information about products, services and various offers, unless you tell us otherwise.
We may have the right to cancel a customer’s account for various reasons, such as non-payment. If you no longer wish to be registered, you may notify us at any time by providing us with your full details, user code and password.
We ask you to keep your personal data up to date in order to provide you with a better service, the information provided must be accurate and up to date. We do not assume any responsibility in case of non-compliance. Regarding registration, we remind you that it is not allowed to register under 18 years old and in that case we decline any responsibility for non-compliance with this requirement. Lots may have Reserve Price agreed between the consignor and Collectionair.com, if at the end of the auction the last bid does not reach the reserve price, the lot will not be awarded. We will notify you of your purchase by email. All lots will be bid on and sold in accordance with these Conditions of Sale, as well as the Glossary and published advertisements. Whether bidding in the auction or buying in the Gallery, buyers are bound by these Conditions and the Glossary, which are referred to in the advertisements or notices published, which together form the contract of sale between the successful bidder (buyer), (auctioneer) and the consignor (seller) of the lot or item. Item descriptions or photographs do not constitute warranties and each item is sold “as is” in accordance with the Conditions of Sale and Glossary. Condition of lots: All items are sold “as is” “where is”. All sales are final. Condition reports from auction catalogs or galleries are not guaranteed and their accuracy may vary. It is the responsibility of prospective bidders or buyers to inspect the property. All condition reports, measurements, opinions and values provided by Collectionair.com are not guaranteed. Neither the auction house, gallery and consignor are responsible for the accuracy of printed or verbal descriptions or their authenticity. All items will be available for online inspection prior to sale. It is the sole responsibility of the buyer to carefully inspect and determine condition, age, value and any other relevant information.
All weights and measurements are approximate. Artist names and signatures are not guaranteed unless the lot is accompanied by a certificate of authenticity. Provenance will be provided when available, but is not guaranteed. Any statement regarding condition is offered as a courtesy to the customer; it is an opinion only and should not be treated as a statement of fact. Collectionair.com is not responsible for errors or omissions. The absence of a condition statement does not imply that the lot is in perfect condition or completely free of wear, imperfections or effects of time. Artwork frames are not included as part of the purchase unless otherwise stated in the description. In the event of non-payment by the buyer, we may require payment of non-payment charges: 25% of the final price. Buyers are not obliged to accept our packing/shipping service and may make other arrangements if they wish. In the case of auction sale, all bids are subject to a non-refundable buyer’s premium of 22% to be added to the winning bid placed at the time of sale for each lot and any applicable local sales tax and shipping charges. Any buyer or bidder representing another buyer is personally and individually responsible for any obligations set forth in these terms and conditions. The buyer’s credit card will be charged within 4 days of the after the invoice is sent. In case of non-payment, we reserve the right to send to the collection agency, in which case the bidder will be responsible for all legal fees, additional collection fees and collection agency fees. The contracted agency will actively work to collect all such funds. This may affect your credit rating.
Shipping: Collectionair.com offers IN-HOUSE shipping service. All items must be packaged, shipped at the buyer’s risk. In the event you require insured shipping, please inquire. Invoices will be adjusted with shipping charges if buyer chooses in-house shipping.